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Frequently Asked Questions

(FAQ)

Arwood Site Services is Northeast Florida and Southeast Georgia's go to construction site services company. We specialize in providing top quality services at an affordable price.
We offer a wide variety of site services including marine construction, painting, demolition, flooring, RV camper service, handyman services as well as partnering with other companies to provide site materials. If you need it, we can do it!
Yes. You can call us toll free at (855) 713-6280 to place an order over the phone.
Yes. Arwood Site Services is fully licensed and insured in case of damage or injury.
When you submit an order using our quote builder, include your requested start date. We will do our best to accommodate your request. Rest assured your services will be completed in a timely manner.
Arwood Site Services takes pride in being a customer service oriented company. If at any time you are not satisfied, please don't hesitate to call us. We will make certain your issue is resolved quickly and that you are completely satisfied.
If you need to reschedule, contact our team immediately. We will do everything we can to accommodate changes to your start date.
If your service address has changed, please contact us to update your order and verify the price.
The amount of time it takes to complete a dock repair depends on a couple of different factors: Permitting - We will obtain the permitting necessary for your repair. However, we do not have control over how long that process takes. It can vary from a week to up to a month. We will make sure we follow up regularly to ensure that the task of processing your permit is done in a timely manner. Weather - Storms and cold weather can create situations that would be unsafe for our crew to continue working. We will work hard to finish your project as soon as possible while maintaining a safe environment for our team. There will be a dedicated crew assigned to your marine repair. Rest assured that we will do whatever is necessary to complete your dock restoration in a timely manner.
To receive timely payment: Submit all invoices by email to remit@arwoodsiteservices.com or by mail to Arwood Site Services, 13255 Lanier Road, Jacksonville, Florida 32226 OR by fax to (904) 376-7672, Attention: Vendor Relations. Your invoice must include the PO Number and the street address of the service order. Without these items, your payment may be subject to delay. Your payment will be processed within 30 days. Thank you for being a partner of Arwood Site Services and for providing our customers with superior service.
Arwood Site Services can provide you with several safe and reliable product choices for your dock restoration. Our knowledgable representatives will assist you in determining the best solution for your needs as well as helping you stay within your budget.
Carpet cleaning is recommended every 6 - 12 months. Many manufacturers require regular carpet cleaning to honor your warranty so following a schedule of cleaning is essential. Arwood Site Services wants to help you keeping your carpet looking and smelling clean and beautiful for years to come!
We will do our best to schedule your carpet cleaning at a convenient time for you and your family. Our trained professional team will have your carpet cleaned quickly and efficiently to keep your life disruption to a minimum.
Arwood Site Services provides quality customer service through our trained, technical professionals to help you with troubleshooting, product recommendations and custom and special ordering. This service will give you the upper hand when it comes to your air quality control.
The rental begins once your equipment is delivered and will end on the day you call for pick up. We do not charge for transportation time.
Arwood Site Services' staff is fully licensed and bonded so you won’t be taking on any risk when our crew cleans at your construction site. We educate our teams and keep them up-to-speed on relevant safety procedures including specific procedures that are required when cleaning in a construction area. We provide all PPE necessary such as hard hats, safety glasses, boots or heavy duty gloves for carrying debris. Safety is important to us!

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